Identity checks typically complete within this timeframe after document upload.
Includes Trustly, Visa, Mastercard, and specific e-wallets for regulated regions.
Catalog includes slots, table games, and live dealer streams from multiple providers.
Live chat agents usually respond to queries during standard business hours.
Account Registration Flow
Users initiate the process by entering personal details, ensuring the date of birth confirms eligibility for legal gambling markets. The system immediately checks against public databases to prevent duplicate accounts.
Once the form is submitted, a verification step occurs where users must upload a government ID and proof of address. This process typically resolves within 24 to 72 hours, after which the account status shifts to 'Verified'.
- Mandatory 18+ age check at the start of the form.
- Two-step verification involving ID and utility bill upload.
Payment and Banking
The platform supports a wide array of deposit methods, including instant bank transfers via Trustly, standard credit cards like Visa and Mastercard, and various e-wallets. Each method displays specific minimum and maximum limits depending on the user's region.
Withdrawals are processed directly to the original funding source, a rule enforced to prevent money laundering. Users should expect a processing time of 1 to 3 business days for standard requests, though e-wallets often clear faster.
- Over 15 distinct payment options available globally.
- Funds return to the initial deposit method only.
Game Library Structure
The lobby is organized into clear categories such as Slots, Table Games, Live Casino, and Jackpots. Slots are further filtered by theme, provider, volatility, and RTP percentage to help players find specific mechanics.
Live dealer rooms feature real-time streaming with professional croupiers, allowing players to interact via chat. The library hosts approximately 1,000 titles, with new games added monthly based on licensing agreements with software developers.
- Detailed filters for RTP and volatility settings.
- Real-time interaction with dealers in the live room.
Responsible Gaming Tools
Mr Green integrates robust safety features directly into the user dashboard, allowing players to set strict deposit limits, loss limits, and session time limits. These tools are designed to prevent compulsive behavior by enforcing hard stops on spending.
The platform offers a 'Cool Off' feature for temporary pauses and a full 'Self-Exclusion' option for longer breaks. Users can also access reality checks that pop up every 30 minutes to remind them of time spent playing.
- Real-time reality checks every 30 minutes.
- Permanent self-exclusion option available in settings.
Customer Support Channels
Support is accessible via a live chat widget located in the bottom corner of the screen, offering the fastest resolution for technical or account issues. Agents are trained to handle inquiries regarding bonuses, payments, and game rules efficiently.
Email support is available for non-urgent matters, though response times may extend beyond the live chat window. The support team operates during standard business hours in the user's local time zone to ensure coverage.
- Live chat widget available on all device screens.
- Email support for non-urgent inquiries.
Further Reading
Frequently Asked Questions
How long does the identity verification process take for new Mr Green accounts?
The verification process typically takes between 24 to 72 hours after uploading the required ID and proof of address documents.
Can I withdraw winnings to a different bank account than where I deposited?
No, the platform requires all withdrawals to be sent back to the exact same payment method used for the initial deposit.